FAQs

The care instructions for your rug will depend on the material it is made from. Wool rugs should be vacuumed regularly, and spot cleaned with a mild detergent. Natural fiber rugs, such as jute and sisal, should be vacuumed regularly and avoided exposure to moisture. Synthetic rugs can be vacuumed, and spot cleaned with a mild detergent. We recommend using a rug pad to protect your rug and extend its lifespan.

Yes, we offer free shipping on all orders within the contiguous United States.

Yes, we do offer international shipping. Please contact us for more information and pricing.

Yes, we offer free returns and exchanges on all orders. If you are not satisfied with your purchase, you can return it within 14 days in original condition for a full refund or exchange.

To return an item, please contact us to request a return shipping label. Once we receive the returned item, we will process your refund or exchange.

The best material for a rug depends on your personal preferences and the needs of your space. Wool rugs are durable and stain-resistant, making them a popular choice for high-traffic areas. Natural fiber rugs, such as jute and sisal, are also durable and have a more rustic look. Synthetic materials, such as nylon and polypropylene, are often more budget-friendly and easy to clean.

Delivery times will vary depending on your location and the shipping method chosen at checkout. You will receive an email with tracking information once your order has shipped.

If you need to cancel or modify your order, please contact us as soon as possible. If your order has already shipped, we will not be able to cancel or modify it.

Yes, we offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 14 days for a full refund or exchange.

We recommend measuring the area where you plan to place the rug and considering the placement of the rug in relation to the other furniture in the room. You should also consider the scale of the room and the traffic patterns in the space.

We currently only operate online, but we are working on our showroom that will be open soon by appointment only.

A high-quality rug should be well-made and have a dense pile. Wool rugs are generally considered to be the highest quality, as they are durable and have a natural resistance to stains.

There are many different types of materials that can be used to make rugs, including wool, natural fibers (such as jute & sisal), and synthetic materials (such as nylon, synsynthetic silk, polyester & polypropylene).

The size of the rug you need will depend on the size of the room and the placement of the rug in relation to the other furniture. We recommend measuring the area where you plan to place the rug and considering the scale of the room and the traffic patterns in the space.

While the terms "rug" and "carpet" are often used interchangeably, they do refer to slightly different things. A rug is a smaller floor covering that is typically used to add color, warmth, or texture to a room. It is usually placed on top of a larger floor covering, such as a carpet or hardwood floor. A carpet, on the other hand, is a larger floor covering that is typically used to cover the entire floor of a room. It is typically made from a thicker, more durable material than a rug and is often used as the primary floor covering in a room.